This Policy describes the information we collect from you, how we use that information and our legal basis for doing so. It also covers whether and how that information may be shared and your rights and choices regarding the information you provide to us. This Privacy Policy applies to the information that we obtain through your use of the Fidgety Lizard website.
This Privacy Policy was last updated on 30 November 2024.
Who we are
Fidgety Lizard Limited is a company limited by guarantee and registered in Scotland, company number SC496400, registered address 272 Bath Street, Glasgow, G2 4JR. If you have any questions about this privacy policy, please contact us at privacy@fidgetylizard.com. We will never sell your personal data to anyone.
What We Collect and Receive
In order for us to provide you the best possible experience on our website, we need to collect and process certain information. Depending on your use of the website, that may include:
- Contacting us via email — when you email us, we will collect your name, email address, message, etc. We use this data solely in connection with answering the queries we receive.
- Usage data — when you visit our site, we will store: the website from which you visited us from, the parts of our site you visit, the date and duration of your visit, your anonymised IP address, information from the device (device type, operating system, screen resolution, language, country you are located in, and web browser type) you used during your visit, and more. We process this usage data on the same server that hosts our website, using Matomo Analytics for statistical purposes, to improve our site and to recognize and stop any misuse.
- Cookies — we use strictly necessary cookies to manage your cookie consent settings. If you consent to them, we also use anonymised analytics tracking cookies that contain no personal information.
You can view the cookies that may be set by this website on this page.
Browsing the website
Our webserver log files, which may include your IP address, may be stored indefinitely on the webserver. After a maximum of two months the IP addresses in these files are irreversibly anonymised. The long-term website usage statistics produced by the hosting infrastructure may be stored indefinitely, but after a maximum of two months they are also irreversibly anonymised.
Contacting us
When you contact us by email, we will store information including your name, email address, and enquiry content. We will retain this information for as long as required to respond to and resolve your enquiry, and for up to one month afterwards. The information may be retained in our automated backup snapshots for a further two months after it is deleted from our live systems.
We generally store information about you for as long as we need the information for the purposes for which we collect and use it, and/or for as long as we are legally required to continue to keep it. For example, we will store order information for up to seven years for tax and accounting purposes. This includes your name, email address and billing and shipping addresses.
Your Rights
You have the right to be informed of Personal Data processed by Fidgety Lizard, a right to rectification/correction, erasure and restriction of processing. You also have the right to ask from us a structured, common and machine-readable format of Personal Data you provided to us. We can only identify you via your email address and we can only adhere to your request and provide information if we have Personal Data about you through you having made contact with us directly and/or you using our site and/or service. We cannot provide, rectify or delete any data that we store on behalf of our users or customers. To exercise any of the rights mentioned in this Privacy Policy and/or in the event of questions or comments relating to the use of Personal Data you may contact us at privacy@fidgetylizard.com. In addition, you have the right to lodge a complaint with the data protection authority in your jurisdiction.
Subprocessors
We use a select number of trusted external service providers for certain technical data processing and/or service offerings. These service providers are carefully selected and meet high data protection and security standards. We only share information with them that is required for the services offered and we contractually bind them to keep any information we share with them as confidential and to process Personal Data only according to our instructions. Crieff Cloverleaf uses the following subprocessors to process the data collected by our website:
| Subprocessor | Data location | Service |
| Krystal Hosting Limited | United Kingdom, England | Secure infrastructure for servers and databases and logs hosted in the United Kingdom. |
Retention of data
We will retain your information as long as your account is active, as necessary to provide you with the services or as otherwise set forth in this Policy. We will also retain and use this information as necessary for the purposes set out in this Policy and to the extent necessary to comply with our legal obligations, resolve disputes, enforce our agreements and protect Fidgety Lizard Limited’s legal rights. We also collect and maintain aggregated, anonymized or pseudonymized information which we may retain indefinitely to protect the safety and security of our Site, improve our Services or comply with legal obligations.
Privacy Policy Changes
We may update this Policy from time to time. If we do, we’ll let you know about any material changes, either by notifying you on the website or by sending you an email.
Opt-out of all anonymised website tracking
You can completely opt out of being tracked by our Matomo Analytics instance below:
Contact Us
E-Mail: privacy@fidgetylizard.com
Phone: UK 0774 765 1877 / International +44 774 765 1877
If you have any questions or concerns regarding your information, please email privacy@fidgetylizard.com. Please state in your request that your concern relates to the Crieff Cloverleaf website.
